[bakntyme]

I don't use Alltel, but my guess is that you might need an A-KEY from tech support.

Did you enter both the Mobile Directory Number (MDN) and MSID in the NAM settings screen of EPST?

You didn't see the Security settings in EPST because that page will only display in Edit mode after entering your MSL, not in View mode.

Of course, if Alltel tech support is like Sprint's, you might try calling back until you get a tech that knows how to solve your problem, or ask for your call to be escalated.