[akastixx]

houston tx - negatory.

wtf is up with call centers (like sprint or comcrap) not having knowledge bases? is it that hard?!?

ex: customer 1 in hoboken has newfangled problem.
tech: hmm that's interesting. let me enter it *enters city in one box, type of phone in box 2, 5 or 6 keywords about the problem in box 3, the problem in box 4, and a solution if any in box 5.

this way, if someone asks a tech something they aren't sure about, they can search the knowledge base before they pull something out of their *** and add to the knowledge base so similar things can be cross-referenced.