Quote:
Originally Posted by RickEason
The application keys on my Sprint Mogul (HTC 6800) quit working today.
The only keys that work on the face/sides are the on/off button, the jog wheel and the center scroll key. The other keys/buttons (such as the mail, internet, ok, phone send, phone end, camera, etc,) do not seem to be working. The keyboard does work.
I have tried resetting the phone.
I have NOT applied the new ROM updates.
Any ideas before I take it in for service?
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I'm having the same problem... I have not did an update due to error problems... However I do have an infant who loves phones... I'm sure she slobbered all over it... Do you think that's the problem? If so, will sprint replace the phone for me? I've taken previous sprint phones back to them, but their excuses is always the same... The technician is out at the moment, or your phone has water damage... I think that's just a good excuse on Sprints behalf to stop people from getting new phones... I hate Sprint CSR... Well, hope someone can help us out!