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Well, I finally broke down and called tech support. Thanks for your suggestion on how to reach advanced tech support. I got a great guy on the line and he fixed me up! He had to reset my phon, he said that my PPC was stuck on a switch in the system and he reset it. I am now able to make and receive calls and go on the internet! This was ongoing for a month. Since I was in Florida when it started, I didn't think too much about it as service is always spotty on the island, so I didn't really think anything until I got back to Illinois.
At least I can receive calls again!
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