[TJPChicago]

So last week I received a replacement XV6700 from Asurion and it seemed to work pretty well w/the new Kitchen image. There still seemed to be an issue using the Bluetooth dial-up networking so I figured that I had nothing to lose and called Asurion again. My called up and received a new Palm 755p to replace her 750 on Monday -- could I be lucky too?

I explained that the DUN would freeze my XV6700 after a few minutes and this is now the second unit that has had this problem. I told them that I didn't care if I had to downgrade or go with a refurbished model, as long as the phone worked I'd be happy.

After a few minutes the agent came back to me and told me that they would be sending out a brand new XV6800 kit and a separate car charger.

Now both my wife and I have new phones and we're free to explore other relations since our 2 year contract expried in Feb. I've quite happy w/Asurion and my experience w/them.