[hachiroku]

nope...

i called and spent 1 1/2 hour on the phone with various people. first, customer support, she could not do anything. She forwarded me to sales. After 30 minutes of arguing and talking over her she finally understood that i did NOT want a new 2 year contract, OR pay more than 50 dollars. I am calling because my phone no longer works correctly and would like a replacement.

she then expressed i need to talk to the insurance group. I then explained to her to tell the insurance person before i speak to them of everything i have explained to her. i was then transfered over and the insurance person did not mention anything. I had to re-explain EVERYTHING then she said... "like i told the customer service rep i cannot do that"

after talking and talking the rep said that it was in their guidelines to give the customer the same replacement phone for the first replacement. If that replacement still has issues after the 2nd or 3rd replacement they will then proceed to upgrade the customer.

she then checked with someone offline to see if she could find out if she could help me out on this replacement. she checked and said...she cannot, but even then the MOGUL's are out of stock and won't be in for a minimum of 6 days. She made it seem that if they did have it in stock, she would help me out with getting a MOGAL. She stated that if the replacement phone has issues to please call in within 30 days for a replacement. I might be able to ask for a MOGUL then but its usually on the 2nd, 3rd, or 4th replacement before that is a viable solution.