So here's what happened with my Asurion claim... I nuked my 6700 replacement that Asurion sent me initially, so I went into a Verizon store to see if they would swap it out with a 6800... didn't say anything about that, just asked about getting it swapped. They said they didn't have any... but directed me to a store a few miles away that supposedly had one. Well, that didn't work, so I called Asurion and told them they sent me a dud phone. They said they would send out a replacement and I asked about getting it replaced in-store and they said I was welcome to try that so I told them to put a hold on it and I would check with a local store. So this afternoon I went to a different store a little further away and asked the same thing. They flat out said they couldn't do an in store exchange because they didn't have any 6700s in. Then they said maybe they could give me a new phone if Asurion okayed it. Well, they called and the Verizon dude sat on hold for probably 20 minutes for me. After about 15 I just said I was going to go and that I would call Asurion from home. They said they would be happy to handle it for me so I said okay. Well, just got home and the VZW store had left a message saying Asurion was going to send me a new 6800 because they didn't have any *new* 6700s and the VZW rep wanted to make sure I didn't get another dud phone.
NOW THAT is the kind of customer service I am talking about! I was actually thinking about defecting to Sprint... but I think I'll hang with Verizon for a little while longer.