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Verizon Wireless sends everything through Data Services (probably a clearinghouse/service bureau). They told me over the phone (from a different carrier, that is) that even the store would refer me to them. Data Services ships only the handset. You are specifically told to kepp all the accessories and the battery. Return it in the prepaid fedex mailer.
Soft reset or hard reset yielded nothng on the display at all. If the device was unplugged, no lights and no button clicks. When plugged in, all there was was the red led, no clicks.
Probably will get the phone Tuesday. Hope it works!
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