The same thing happened to my PPC 6800. I did a warranty replacement and they sent it back to me saying it was damaged. I called them and told them there was no way that it was damaged. They told me to send it back in and they would take another look at it. I haven't heard back from them so they must be covering it. I was wondering how many people this has happened to. I know there is no way mine was damaged. I never dropped it and it had never been out of my sight.