i ggot the white spots... this is the email i sent to sprint... try something along these lines. they emailed me back said they would send a replacement phone free of charge and it wold not count towards my asurion insurance. i didn pay a dime and i recieved m brand new mogul today in box with a return kit for the one witht he white spots.
this is the email i emailed ecare with:
"Dear Sprint,
there is one thing that you can help me with. Insince i purchased the
phone under 50 days ago phone is not even 2 months old i would like for the
following to happen. I feel that i should not have to pay $50 to get
another phone that i paid enough for it the first place to just replace the
phone. I have been through so many hassels with sprint but yet i stay with
sprint instead of going to another carrier which i could just as easily do
and get a phone with no problems at all and not have any problems with
service but i choose to stay with sprint. I would like to have a
replacement mogul shipped to me if at all possible i know they pulled it off
of the sprint site the other day so i do not know if the phone is
discontinued now or what is happening with it. I have looked into white dot
that has appeared on my screen and apparently from what ive gathered from
the manufacturer and friends who also have a mogul, they have experienced
the same problem and have had their phones switched out or another sent to
them free of charge due to the fact that it is a problem with something
within the phone heating up and causing the white dot to appear. The
manufacturer told me i would have to ship my phone out and it would be 2-3
weeks before i see it back again. I cannot go 2-3 weeks without a phone and
do not see a point in paying for a months worth of service and not having a
phone to use. This issue needs to be addressed and taken care of. as this
dot has only been getting bigger as time goes on and my sliding keyboard is
only getting worse when typing as i have todo several keystrokes on the same
key to make it register. I use my phone for work with email and everything
and i cannot be without it for 3 weeks. Please address this issue and get
back to me.
Thank you for your time and addressing this issue. please respond ASAP.
Sincerely
************"
So try something along those lines. if this helped rep me. Time togo toy with my brand new mogul
