[Silent Assasin]

I assisted a coworker recently signing up with SERO. The CS Rep Would NOT accept the Sero e-mail over the phone. They stated that they can not offer the SERO plan-I guess they are getting heat from upper management to treat the SERO plan like the local Sprint store reps, "We heard about that but we are unable to offer that plan". I had to sign him up, via the Sero website, then call CS back with his confirmation number to verify all the info with a live person. Once they web site order was accomplished, the CS Rep was able to see the account and edit if needed.