Quote:
Originally Posted by lawman08
because thats the policy its an end of story thing really i dont set them you dont set them. it is how it is. theres nowhere that says you are entitled to a new one.
warranty doesnt mean new replacement nor does it imply or say that anywhere. if it was faulty from the begining then you had 30 days to exchange it for a brand new replacement.
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It was a new phone which was replaced for a new one within the first 30 days, and now it's gone to crap. I know there's nothing saying I'm entitled to a new device, however I feel I should receive one, and I intend to tell that to sprint.
Quote:
Originally Posted by SuPeRw00t
Because Sprint ESRP is a repair first system. Your phone (in current condition) would not be eligible for the 30 day return status the first choice would be a replacement screen. If no screens are on hand you would get a refurb phone to replace your device. There are specific reasons customers are given a new phone as a replacement but it is never a guarantee it will happen. With the newer S&R structure in place it is near impossible to get a used for new swap now.
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This isn't under ESRP. Has NOTHING to do with insurance. *I* didn't break the phone, so why should my insurance cover a new one? HTC covers it under the manufacturer's warranty.
I personally see no reason I should accept a refurb given that I didn't cause the problem, and the horror stories regarding refurbished phones. Therefore I will try to get a new one, that's all.