Quote:
Originally Posted by chelboed
I bought the PPC6700 on eBay 1 month old. I dropped it and the joystick got floppy. I took it to Sprint and they said (as they typed) here you go...now you're insured. Take it to the Service desk back there. I took it back to them and they said "Order him one."
They ordered me a refurb'd 6700 and as soon as i left the store, the QWERTY was malfunctioned. I took it back in and they cracked open a Mogul and apologized profusely. I just started to notice "the white spot" on my screen. (Mogul is a few mos old) I took it back in and they immediately ordered me a new one. They said that most Mogul's will get that spot b/c there's something that heats up under it...but my spot is only evident on a stark white screen. I called them back and told them to cancel the order b/c it really doesn't bother me.
So yeah...I actually turned down another new PPC6800 free of charge. I felt like they have taken care of me above and beyond their obligation...why should I hose them? If I find out that they've come up with an actual solution to the "white spot" then I'll go ahead with it.
Edit: Since I got my insurance...I've paid $0.
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another positive story! i guess it just depends on the employees.