Quote:
Originally Posted by sanjsrik
it's returned, the reason is irrelevant. it's sometimes okay, sometimes not, i'd rather get a new one. heck, right now, the voice command button on my phone is kaput, it's pressed in and will not work, no clue why, just noticed it the other bc i wanted to remap it, but noticed it's all screwed up. I've heard this is a common thing for these buttons to not work properly. Do I want to give up my perfectly good phone for a model that may not be as factory new as this one?
oh, and you can check using EPST if it's refurbished.
If it's returned, it's refurbished, regadless of the reason. You're okay with a refurbished phone okay, i was sharing my experience with going through 7 phones before getting a new one, funny thing is, the refurbished models failed no less than a week to 2 weeks after I received them. Numerous phone calls and trips to stores were worth a lot more than $50 to me.
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That's funny. Obviously you have a strong aversion to the word "refurbished". You call your PPC with a broken button "perfectly good" and "factory new"? You are not only willing but eager to keep the one you have, however if you received one exactly like it as a replacement you would rightly return it, but likely also complain loudly about its condition. How many of those seven refurb units you returned were in better condition than your "factory new" phone? How many did you return just because you were on a quest for a "new" phone? If you returned your current phone, and the button were replaced and the phone sent to someone else as a refurbished replacement, why would they (or even you) not be satisfied with it?
When I was in consumer goods retail, not phones but another specialty electronics item, it was general knowledge that refurb units had better quality control than new units, as refurbs were actually tested individually and new units were not. A properly refurbished unit is as good as new.