Yeah I am in the map coverage but when you talk with verizon its like I am likie a few miles out of the coverage in actual. I had the Treo 700wx before this xv6800 and it was the same story with it although it would surf and talk on no signal bars so i dont think the phone is the issue, besides I have to drive 25min south to the nearest verizon store. The other Funny thing is that if I go just a 1 1/2 miles down the road my phones get full signal strenth