[ChiefOfAss]

I am using v1.9.2. on a BlackBerry 9930 (actually, I have tried this with two different devices, mine and my wife's).

I am on Windows 7 64bit. I am able to connect to BB Desktop Manager (and the manager sees my device, performs backups, etc...).

I have followed the instructions on the FAQ page (to turn off the auto-start option in BB Desktop manager, kill processes, etc, etc... exactly as instructed).

However, I keep getting the same message, "No Device Detected, Push OK to continue."

I would be happy to donate, in fact I can't *wait* to donate for both of my phones. But, I have to be able to get it to connect first. Is there any reason why it might not be working for me?

Ie, does BlackBerry Protect being installed screw things up, does Enterprise Activation or IT Policy prohibit connection to BBSAK... or is there a problem with certain models?

Thank you, in advance, for your help!