[Da Uniq 1]

Just call retentions dept. I don’t have # available. But if you call customer service and follow the prompts as if you’re cancelling service, you will get to them.

They will answer as account Services or Finances. Just explain to them your issue. You should not have to have your contract extended in a case where their system is not working properly.

They should probably give you the credit with no problem. They are more versed with customer issues/complaints. Especially legitimate ones. I don’t even deal with regular Customer Service anymore.