[harrisparks79]

hi there,

my Rogers wireless Torch 9810 is using the latest OS. 7.1.0.391 and I get as far as Load OS. For some reason I am not able to load the OS. I click on the LoadOS button but I get a message that it can't locate any OS installed.
I am using the official device software from my carrier so I didn't think I need to remove any Vendor files.

What do I do?

Thanks!

ps: i'm trying to remove traces of my previous OS as i still see it on DM in the Updates section. I tried to remove on the blackberry itself without success. I went to Options>Device>Software Updates then I hit the Menu button and can not find the menu link, "view results" and the screen says there is no updates.