[Shelleyamanda]

I dont know if I'm in the right place but......

I have downloaded BBSAK app to my laptop. My friend has given me her 9860 to try and repair for her as it will not turn on at all. The red light flashes and bb desktop manager fails to upgrade OS every time i try it. It cannot connect to fone and so I cannnot use your "wipe device" feature. You say it works with "bricked" fones which is wot I thought this was.
I was going to wipe it back to factory state and then start all over again but cant cos it wont connect. It just says no device found.
Any help or ideas please as to how I can use your app.
Thanks