[steveo70]

I don't think they are trouble mechanically. I have had the Mogul, TP, TP2, and Arrive and have never had one kb problem. Maybe most general consumers "manhandle" and just don't respect and abuse their devices. I do not use mine like it's a "glass house" however, I used it hard and regular and never had problems. I personally think my Arrive has the best kb I have ever used. The extra extension with the tilt exposes the full keyboard and works very well. Being older at 41 and having many kb phones, I was a lil stubborn at first but have slowly merged to a kbless world since it is obvious that the way it is going, I've really found it very natural.
Maybe the rep just doesn't like the extra moving parts of a kb phone to fix? and passes on the influence? just an afterthought.