[Aleki]

russ,
it pretty much sounds like what you describe. kinda like a loose or blown speaker.
one question about your replacement though. do you know if they gave you a refurb? you should be able to check by dialing ##778# (dont hit call), tap view, and somehwere down the bottom it will say "refurbishment status"

i want to know if i go in while i'm on my 30 day, if they will give me a refurb or a new one?

I really hope this problem goes away. this replacement seems to have been built much better than my last one. none of the buttons click or anything when i shake the handset.