[eric12341]

Back with another update. The rep stupidly calls me at a time when I am unable to talk on the phone (while I was on a crowded bus). I told him to call me at 4pm central when I'm home and he calls me at 3:14! Now when I try to call back at the number given there is no answer!

UPDATE: finally able to get in contact with the rep. He calls me and once again it seems that he has heard from the team but they are still investigating what is causing my problems (it's not rocket science, fix the damn tower and add more base units) and the possibility of waiving my ETF won't be considered until the final findings. He's calling me back Wednesday.