Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.3.7; en-us; Incredible 2 Build/GRI40; liquid.vivow.20111101.14572 AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)
I think verizon customer care is top notch. At least for me soo far.