Quote:
Originally Posted by dubroz
I'm on a free and clear family plan with 550 mins shared between 2 phones, premium data add on, mms add on, nights at 7pm add on. All this for $72 after taxes.
I just spent another hour on the phone with sprint and escalated to a retentions supervisor. I was told I do not have a data plan, since my plan has this as an add on, it does not count as data and their system will not allow this. All this is bs, sprint just wants to force abandoning the old legacy plans.
I asked about buying a new phone from a 3rd party or eBay, they said no way. He said it is simply not compatible with my legacy plan and any account rep will not be able to add the phone.
If you are on a legacy plan, beware of a surprise!
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This is common knowledge these days, effectively as far as their system is concerned the TP2 is not a smartphone. No matter what you do its 100% impossible to get a new phone on an old plan because it won't let them. Even a supervisor can't overwrite this, its hard coded into the system.
The SERO plans for example have an option to convert to SERO premium which is $10 extra a month. as for the old family plans not much you can do, the only way to make it remotely work out is if you have 4-5 lines and get the ERDP plan.