[fsturniolo]

I may be following you in the not to distant future. I'll talk to retentions first, of course, but if I get the run around...I'll just leave. Verizon will be more expensive for me...2 daughters and myself on a data plan (luckily my wife doesn't need it)...but at least their service is actually better in most of the areas I need. It's just freakin expensive for a family plan with 4 lines. I've had car payments that were less.

Sorry it's come to this for you DaveTN. If that's the kind of product we get for our protection plan, We'd have better luck buying a used phone on ebay or craig's list.

Good luck to you!