[Turnkeys]

Don't forget that sprint's various levels of reps are not the be all, end all. The last 2 times I hit that unmovable wall I managed to break past it by seeking the help of the Better Business Bureau, as well as my local Attorney General's office.

1st issue was in response to a change made to my service plan in error by an unknowing tech, which they insisted couldn't be added back in... (unlimited free texting from an older plan) and the 2nd was about a credit they refused to honor.

Very useful tools. The 2nd time the threat was sufficient to further elevate my issue past the "this is as far as you're going to get" up the latter, prollem.

Good luck!