Quote:
Originally Posted by WorldWide
Ask if that's in the contract you signed, if not then you should be able to cancel.
Sent from my SPH-D700 using PPCGeeks
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Well I called back and after working my way back up the chain I got a guy, polite and again the $1.99 came back up but he could not show me anyware where this fugure was stated (it is also not in my signed contract). Then he spat off something about a percentage fee 16% and 3% but could not back that up either. Basically the only thing he hinged his argument on is under the Taxes and Fees on Sprint under Administrative Fees it sais admin fees are subject to change at any time.
How is it that there are two policies in place that completely contridict each other!? The Legal Terms state any material change voids contract BUT under Taxes and Fees terms they say admin fee can change??...
Well after 30min or so of arguing my case the guy clearly stated he saw my point BUT refused to budge and when I asked to go on up higher he said he was it, high as I could go! So I asked for Corporate HQ contact and he would not give me a # but said he'd set up for someone to contact me Monday
10min later the guy calls back and sais he'll let me out of contract but I MUST terminate my acct with Sprint. Again I pointed him to the Legal Terms Policy which states I have two options (a) go month to month or (b) terminate. He cut me off and said he couldn't help me and hung up...
I'm pretty bummed I can't see how I lost this battle when I believe I won the argument BUT this loophole ^ is pizz poor IMO. Is there another avenue? If I do get a call from corporate how do I handle that? Keep the same angle??