[Gix1k]

OK - I just did the online chat and rep told me he would cancel me w/out an ETF, but he would not take me back to month to month. I then said "So basically, you rather lose two lines of service all together than put me back on a month to month contract and retain me as a customer". He said, I'll forward your concern to the appropriate dept and you will receive a call within 2 hours.
We'll see how that goes. If they refuse to do it...what my plan will be is wait until October 5th or so when it's very close to iphone 5 time and call back. If they continue to refuse, I will cancel effective my billing date which will be around late October. iPhone should be out by then. Then i'll get that.