[KIOWA69]

There is some information that's needed, first off are you on the OTA 2.3 or a custom rom with 2.3? You are aware that this is a CDMA phone and will only work on that network right? So you can't take this phone and use it on AT&T as it's a GSM network. Also post what company you are trying to switch over to, and lastly I would say to do a google search or a forum search and try to find the answer while you are waiting for someone to chime in and help, xda is another site with lots of good information so you might want to look over their also.