[tommyboy_to]

Originally Posted by orangekid

I get so confused with Bell and Telus, it's like both companies are CDMA and GSM so it's hard to tell.

Is your diamond GSM or CDMA? (does it have a SIM slot or do you activate thru the network?

If it is CDMA then they have to add the ESN to their database, you may just be dealing with someone who doesn't know how to do that.

If it's GSM you're going to have to get an unlock code from the original carrier.

But let me know if it's CDMA or GSM first and we'll go from there.

Thanks Orangekid.

The phone is definitely a CDMA as there is no SIM slot. When I called into Telus they asked me for the ESN and I was unable to give it to them. Behind the battery are the following codes: MEID HEX, MEID DEC & S/N. Because there was no ESN, he said I can not use it.