[boe]

I had to lead them into it. Sprint CS sucks so you have to lead them to the conclusion you need the airrave to solve the issue. After about an hour of rubbing their nose in the piss on carpet they understood what needed to be done.

However, they shipped mine to the wrong address. Called CS and they shipped another to the wrong address. I called retentions and they shipped me 2 - one for work and one for the home. I tracked down the other two and they are being shipped to me as well so I'll have one for travel and a spare for my brother's house which gets no reception.

I guess what I'm saying is while they are idiots, use their incompetence to your advantage.