[eric12341]

ill start with this, did you apply for an insurance plan when u activated the phone? I know tmobile has that plan for $5 vs $7 with sprint and if it's anything like sprints they have to replace the device with a refurb or comparable model. if u don't have the insurance plan I say they are just going by the general procedure and is in their right for doing so. however if u do have insurance and they're still dogging u around like that then u may have a claim but really all u can do is just goto the manufacturer.