[darren.wlsn1]

1. On the main home screen, select menu
2. Select Settings, then Privacy
3. Select Factory data reset
4. Select Reset phone
5. Enter the password if prompted, then confirm by selecting Erase everything

or i phone hangs on app ect:


1. Turn the phone's power off. Take the battery out from the device, wait a couple of seconds and reinsert it back again.
2. Gently, Press and Hold the Volume Down button
3. Then also press and hold the Power button until the device turns on
4. A menu will then appear like: Fastbook, Recovery, Clear Storage, and Simlock
5. Just select Clear Storage by pressing the Volume Down button
6. Then press and release the Power button
7. Select Volume Up if YES and Volume Down for NO