[Azrial]

My Advice is to do what I do, when talking to Sales Reps or Retention I always record the call, for "customer service." I recently got into a big row over what I was promised, vs what they planned to deliver. This was my saving grace, as I was prepared to take them to small claims court here in Georgia. Remember, the contract is two-way and mutually binding. That said, I am no lawyer, but it worked for me.