[trewardtx]

My experience was lengthy but simple.....wife call in about getting her upgrade early (from 11/11 to 6/20/11)....Telesales approved it and sold her an Evo for $149 waived the activation fee and shipping....Also ordered an otterbox case with it on 6/20/11....the phone arrived less than 24 hours later with case.....they sent the Commuter case but wanted the Defender case (she drops her phone alot hince the reason for the early upgade)....called Sprint back to tell them about the case and also asked about the Loyalty $70 Loyalty Credit.....she looked through the account, found what I was talking then transfered me to retentions.....asked the new rep about the Loyalty Credit.....she immediately credited my account no questions asked for both lines a total of $140.....then she told me i can go to any Sprint Store and return the case as long as i had the credit card used and my ID to verify that im the card holder......went to the Sprint Store and exchange the cases for an additional $16....and the only reason she got an Evo and not the Evo 3d was she couldnt wait til Friday...but i will be getting a 3D Friday on my Birthday.....she upgraded from a Htc Hero and we been with Sprint for about 5 years


Thanks for the info about the upgrade (credit info from another thread) because i wouldnt have knew if it wasnt for PPCGeeks =D>=D>=D>