[draghn]

Success!!

I thought I'd give my experience if anyone else wanted to try for a credit as well.

I tried the online chat way of getting the credit today. I told them I received a text message (like the OP on sprintusers.com did) and that it sent me to a website that said I was eligible for a $75 service credit. The chat representative (after being transferred to an "employee" account rep) said that since I was already on a heavily discounted plan, they could not credit me whatsoever. And ignored the fact that I said I'd gotten a text message.

So I decided to call the number on the website and try just one more time. I told the person I'd gotten the text etc. He said he didn't have sufficient security protocols to access my account and said his supervisor would have to call me back in two hours and get it taken care of. I said ok and figured I would give up trying, not expecting a call back. I'm past 18 months into my contract, but I knew I was also trying to work the system anyway...

An hour and a half later a supervisor called. He was from the employee account side of this, he claimed, and asked what I was inquiring about. I told him about the text message and website. He was confused because they are no longer giving $75 credit and it's usually $70 nowadays, and my plan wasn't supposed to get it. I gave him the website my theoretical text message sent me to--http://sprint.us/rz2--so he could see it was saying $75. He couldn't get to the site though, saying they are behind a proxy. But to give me the benefit of having to call in and everything, he went ahead and applied a $75 credit to my account. He said it would renew my contract for 2 years. He assured me (I asked twice throughout our conversation) that it would not affect my upgrade eligibility in any way. My account already reflects a $75 credit when I check it online.

I am on the SERO plan, and like other corporate discounts, etc., they are reluctant to apply credits/discounts to this plan. I believe I got lucky with the supervisor that called me back. Hopefully others can as well. Good luck.