I found this link (
McGuire’s Law » Blog Archive » Finally - A Solution) for those who had SERO and had it mysteriously switched to a non-Sero account which I found out happened to me when they forced me to switch to EPRP to get the Hero. I had some trouble initially because they said for some reason I didn't have Sero just a comparably priced and featured plan. I am going to wait until after I get the E3D tho, because it says you have to upgrade through Sprint and I wan to stick with my Best Buy reservation.
Thanks to everyone for all of the help. I'll be sure to share my results.