Quote:
Originally Posted by princem131
How is that you guys got to keep SERO and get the EVO they told me back when I got the Hero I couldn't keep Sero anymore! >:O I fought and fought and they just claimed it was impossible! in the end they just gave me a $10 discount off the regular plan. they did the same for everyone else I knew on the plan! Should I try to call and argue my way back into it? Do you think it's possible? MY dad kept an older phone and thusly his Sero and now they are letting him get the Evo and maybe E3D too
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Maybe the option for SERO premium wasn't available at that time? They told me if I change from my $30 SERO to the $40 SERO, I can get any phone (except the ones that have plan deals, like the Instinct, which only excludes about 3 phones) including the latest smart phones, like the Evo 3D which I'm planning to get. Of course, as you've seen, it adds the $10 for data to make it $50/month.
I would try talking to them again to see if you could get back on the plan. If that fails, I'd write an email to customer care. I had an unrelated issue a while back about keeping my SERO plan (not related to the type of phone on the service) and it was a long process until I finally sent an email to all of the customer care addresses I found. It wasn't inflammatory but it expressed my experience, concerns, and that I was disgruntled. I know they don't like changing a plan into SERO, but you were already there once and would be worth at least trying to get on the SERO Premium plan again. As long as it's worth it to you to expect a bit of a fight from them.
If you try it, good luck! I'd be curious to know the results...