[Raging Idiot]

It's alright. There's a little bit of raging idiot in all of us. You have just learned your lesson to not expect a sprint store monkey to know anything other than how to sling poo.
I'm sure there is 1 or 2 decent ones out there...just don't intend on evaluating them via getting phone serviced.

I keep my request as simple as possible now, and I damn sure would have had the new rom download link handy...or googled it real fast.
Also, I've went through 10 ppc's in 3 years (super over active lifestyle) but never had any problems getting them replaced. Only had to pay 50 bucks one time (because I had lost phone) and they sent me two... one of which I eventually sold. Funny how I hear people talking about software voiding the waranty yet my cracked up screens never caused a problem..hmm
It's good to have the insurance.


And the morale of the story,
don't argue with a raging idiot because he will drag you down to his level and beat you with experience.