Quote:
Originally Posted by afx
This is what irkes me about some people on this board.
Just because your a sprint tech or rep does not mean your a Sprint Mogul rep. You dont have to know the latest about the phones, especially a leaked rom or a down to the minute firmware release.
Now I bet all you would have had to do is show them the sprint page or even engadget showing the update, but I bet you shot your mouth off to look smart and thats what got you in your predicament, it turned into a pissing contest on both your sides instead of getting your phone fixed.
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Well put man, I work at a corporate store in NJ and I wish some of these people would come into my store that are complaining about reps/techs not knowing their info. The employees at my store are all on the same page and there are some people that know about certain phones more than others. How long exactly has the official release been out for the new rom? Better yet how many of the moguls in the stores right now have the rom right out of the box?
Courtesy credits are used as a sales tool, not because a customer is an ***. If you want to beg for credits on your accounts call up customer care and get a person reading a script in broken english to give you compensation for phone features or plans not offered in the stores. If you're not happy with sprint you could always go to t-mobile and get yourself a side kick.