[Procter]

I got lucky to have them send me a new phone instead of refurb after my replacement refurb unit gave me yet another rainbow smudge in less than 3 month. They specifically told me it would be a new phone, but when it came in it seemed no, although it came within the retail box and all the plastic wrapping material (sides of keyboard, back of the screen etc). I activated it already on my line, despite two clusters of bright pixels on screen, I haven't experienced anything abnormal yet.

Nowadays it's almost impossible to get a NIB replacement through customer service, last time I tried several times but still got refurb.