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There is no 800 number equivalent to *228. With all vzw pda's it is recommended you do *22899 so it can centralize the programming around your data features for you pda. If OTA keeps failing you should hard reset or try in another area because if you are hitting another tower that is not vzw it will fail. If you keep having problem call the technical support line. 800-922-0204. FYI if you tell them you have 3.3 custom ROM they will not support it since it is not an official software for the phone yet. You will need to have your phone with the 2.2 on it. Hope this helps and good luck.
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