[lkillen]

Sprint is probably going to blame it on your battery, which is not covered under TEP.

BTW - if they send you a replacement phone and you don't like it, you can refuse it and keep the origincal.

I was sent a refurb for a problem I thought was NOT RELATED to my phone. The refurb was a mess. It had a massive light leak. All 4 LEDs at the bottom looked like flashlights shining up on my screen. It had the crack by the power button. And the indicator lights at the bottom flickered.

I took a series of photos of the replacement phone that showed all the flaws and sent it to the VP of customer relations. I phone the name and address after researching the Board of Directors listing on TDAmeritrade. Since I am a stock-holder, I get a quarterly perspectus. My letter concerned my dissapointment in Sprint as a company and hardly addressed the phone. But I clearly stated that as a stockholder, they work for me and I was not satisfied with the quality of the product they were returning. A couple of days I got a CALL from a gentleman from Issues Escalation. I restated my case to him and in two days I had a brand new 0004 phone.

When you are right, make noise like never before.