[AZTECHKA]

I had the same issue with one of my TP2s and I spent the afternoon at the Sprint store and escalated it to the manager and when he parroted what the other reps had told me... I asked the manager to get the district manager on the phone...
My whole argument was that the phone was perfect in every other way... That it was a 300 dollar item and that it would be stupid of me to have damaged it by not taking care of it. I postulated that since the device was made in China and in a mass production environment... Something MUST have been wrong with the device as they made it. I also insisted they look at my claim record and see if EVER I had returned a phone with a similar issue or even one based on missuse or abuse on my part on any of my previous phones. When I asked the manager to call his district manager... They went ahead and ordered me a replacement phone... They billed my account the 100 bucks and gave me a 100 dollar credit to my account (zeroing out my balance). I was obviously cool with that.
Just stand your ground... Don't budge from where you're standing and raise your voice ever so slightly just so other customers are able to hear. That makes them nervous and they ask you to lower your voice... To which you need to reply... I'm not yelling... I'm simply upset and am having some trouble controling my emotions.
LOL.
It helps if you are a big dude.
But it's not a requirement.
p.