[bckoolaid]

Sucks for the situation you are in but the TEP policy has always stated that any damage to the board of the phone is classified as damaged beyond repair and is not covered by instore repair. As far as paying to get it fixed, you only pay when you do not have insurance but even then, when it is board damage you cannot pay to get it fixed. I just had a customer the other day come into my store with the same issue, techs couldn't fix it, so the customer called care and after a few minutes of conversation a phone was ordered for them through care. Keep trying as everyone is saying and you will get somewhere.