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I know how you feel. I thought they were getting better. I had the same issue when my kickstand was messed up. They said that it wasn't covered. In the end sprint rep on the phone ordered me a new phone since it was covered. No one ever addressed the situation at the store. I know this doesn't help now but I would file a bbb report and copy the section of the insurance that covers this type of damage. I would also keep escalating the situation. I have a feeling you are not going to get anywhere. This really sucks. Sprint might have the best prices but when you can't even use your phone because they won't repair it thats just too much. No wonder people are willing to pay higher prices with a different company. I hope you get this figured out.
Question: was the repair center third party or corporate?
Sent from my Evo using Tapatalk
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