Note that according to the coverage certificate, Assurion has 30 DAYS to replace your phone:
"
All claims for covered Loss under this Certificate will be made good within thirty (30) days
after presentation and acceptance of satisfactory proof of interest and Loss to our authorized
representative and satisfaction by you of your Duties in the Event of a Loss. We will ship
approved replacement equipment or repaired equipment directly to you within the United
States; however, we may require..."
Similar issue here...water damage - phone is partially functional, touch screen is freaking out. Had to make an Assurion claim last week, they have been out of stock!
Unfortunately I sold my Hero so I don't even have a back up phone! Next time I'll hang onto my Hero...
Called Sprint to (nicely) complain. They don't have them either, but at least the very nice supervisor credited the $100 deductible to my account. Same supervisor will call around to see if something else can be done. I don't have any confidence that she will find me an EVO, but she at least is trying and the whole thing stings a bit less knowing that I don't have to pay the stupid deductible!
In the meantime I found a local shop that can replace the digitizer. I'm considering the ramifications of getting the repair. Assrurion doesn't want my old handset back.
Oddly enough the moisture sensor on my battery does not indicate damage...