I don't think there is nothing wrong with complaining about the sprint repair process. Most people deal with third party repair centers which suck. I am almost guaranteed a problem at the repair center. I wish I had a corporate store near me. Last time I took my evo in they said that the kick stand not staying down was not wear and tear and I had to file a claim with asurion. In the end sprint sent me a new phone since the repair center wouldn't do it. If course now that rule is different but I would not doubt it if they did it again.
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