[BigDinCA]

I had a similar issue the other day as well: my wife dropped hers for the first time from about knee-high... SNAP!!! The screen was cracked internally, but the outside glass was intact. I took it to my local store here in SoCal that morning and the guy at the door said it was probably from multiple drops and would probably have to be replaced through insurance. I mentioned how I had dropped my EVO a couple dozen times from various heights without a scratch showing up and, since he was being a total schyster, I asked him to just put my name on the list. A few minutes later another rep takes the phone in the back, talks with a tech for 30 seconds and says they'll have it fixed in about 45 minutes. And they did. I have TEP and didn't get charged a penny. I must say, I am a little disturbed by how fragile this screen seems to be, but was pleasantly surprised that they repaired it for me, as they won't do anything about an identical issue with my daughter's LG Rumor.