I apologize but I am new to this forum and I have an HTC Touch Pro2 that the Touch Flow screen is not working. I can still manually manuver around but cannot send messages or power off the phone. This is the second time this has happened and the first time I took to the Sprint store and he unlocked it in less then a minute but he refuse to show me how to do this. Any suggestions so I don't waste my time standing in line for about half hour before they service me?